Privacy Policy

1. Who we are

Web F5 is a web design and development business based in Victoria, Australia. We build websites for small businesses and tradies across Australia. You can contact us at contact@webf5.au.

2. Information we collect

We collect information you provide directly to us when you:

• Complete our website discovery brief (name, business name, email, phone, and project details)
• Contact us by email or phone
• Upload files as part of your project brief

We also collect anonymous usage data through Google Analytics 4 (page views, session duration, device type) to understand how visitors use our site.

3. How we use your information

• To respond to your enquiry and prepare a quote
• To deliver the web design services you have engaged us for
• To send you project-related communications
• To improve our website and services using anonymised analytics data
• To comply with legal obligations

4. How we store your information

Files you upload through our discovery brief are stored securely via Vercel Blob storage. Your brief details are transmitted to us by email via Resend. We do not store your personal information in a database beyond what is necessary to deliver your project.

5. Sharing your information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (such as hosting and email services) solely to operate our business. All third-party providers are bound by confidentiality obligations.

6. Cookies and tracking

Our website uses Google Tag Manager and Google Analytics 4 to collect anonymous usage statistics. These tools use cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Your rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. To make a request, email us at contact@webf5.au and we will respond within 30 days.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact us

If you have any questions about this Privacy Policy, please contact us at contact@webf5.au.